
Making staff and customers part of the family
To treat your staff as family and invest in them to grow with your business, is at the core of our success at Riversdal Toyota.
- Dealer News
- 13 June 2025
AARTO, POPIA and FICA are not words that excite, but any dealership that does not understand the impact of these legislative prescriptions can face severe disruption.
The role of AARTO with its point demerit system for driver behaviour will impact dealerships when its implemented with effect from mid-2025. Its precise impact and how to manage AARTO at dealership level will need to be sorted before then.
So says Brandon Cohen, national chairperson of NADA and compliance expert (MOTUS Group Governance and Compliance Lead) who spoke at the recent NADAConnect conference in Cape Town.
AARTO is the Administrative Adjudication of Road Traffic Offences Act and points against your name, or a suspended drivers licence, could have a huge effect on both staff and potential customers alike.
In his speech, Brandon also mentioned other aspects relating to the implementation of AARTO, for instance regarding the sale of vehicles to customers with suspended licences, vehicle financing and insurance. Another interesting fact is that points can be issued against a vehicle itself if the driver cannot be pinpointed, and this would have an effect on the sale of the vehicle concerned.
He also touched on the Protection of Personal Information Act (POPIA) and the Financial Intelligence Centre Act (FICA) and role, penalties and compliance of dealerships in terms of these legal and regulatory requirements.
Watch the video with Brandon Cohen and other speakers at the conference by following this link: https://nada.co.za/
To treat your staff as family and invest in them to grow with your business, is at the core of our success at Riversdal Toyota.
UD Trucks Southern Africa (UDTSA) hosted its 2025 Annual Dealer Conference (ADC) where key stakeholders from across the dealer network and high-performing dealerships that delivered exceptional business results in 2024 were honoured.
The Value of Franchise (VOF) is the “value” the franchisor delivers to the franchisee. There are a few components that make up this value, and I will mention some of the main components that I believe are pertinent to the dealer/manufacturer (OE) relationship.